Effective Date: October 16, 2025
MedXcure (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website [www.medxcure.io] (the “Site”) or engage with our healthcare billing and backend services.
1. Scope
This policy applies to personal and business information collected through our website, communications, and service interactions with healthcare professionals and medical practices.
For protected health information (“PHI”) that we receive or process on behalf of our clients, MedXcure complies with the Health Insurance Portability and Accountability Act (HIPAA) and acts as a Business Associate as defined by HIPAA.
2. Information We Collect
We may collect the following types of information:
A. Contact and Business Information
- Name, email address, phone number, and mailing address
- Practice or organization name, specialty, and size
- Job title or role
B. Website and Technical Information
- IP address, browser type, operating system, and device information
- Referring/exit pages and website interaction data
- Cookies and analytics information (see Section 8)
C. Service-Related Information
When providing billing or backend support services, we may access or process data provided by our clients, which can include patient information protected under HIPAA. Such data is handled solely to perform our contracted services and is never used for marketing or shared with third parties unless required by law.
3. Use of Information
We use collected information to:
- Provide and manage our billing and backend services
- Communicate with you about inquiries, service updates, or support requests
- Maintain HIPAA-compliant client relationships
- Improve our website, services, and user experience
- Send service-related communications or marketing materials (with opt-out options)
- Ensure compliance with applicable legal obligations
- By providing your phone number through our website or forms, you consent to receive SMS text messages from MedXcure regarding inquiries, service updates, or support. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance.
4. Information Sharing and Disclosure
We do not sell or rent personal or healthcare information.
We may share information only as follows:
- Service Providers: With trusted vendors who assist us in operating our website or services (e.g., IT support, analytics). These providers are bound by confidentiality agreements.
- Legal Compliance: When required by law, court order, or government authority.
- With Your Consent: In cases where you explicitly authorize sharing.
Any PHI we handle is disclosed strictly as permitted under HIPAA.
5. Data Retention
We retain personal and client information for as long as necessary to fulfill the purposes outlined in this policy or as required by law and applicable healthcare regulations.
6. Security
We employ administrative, technical, and physical safeguards designed to protect all personal and PHI data from unauthorized access, disclosure, alteration, or destruction.
While we follow industry best practices, no method of transmission over the Internet or electronic storage is completely secure; therefore, we cannot guarantee absolute security.
7. Your Rights and Choices
- You may opt out of marketing communications by following the “unsubscribe” link in emails or replying STOP to our messages or contacting us directly.
- If your contact details change, you may request to update them by emailing us.
- Healthcare clients may request data removal or restriction as allowed under HIPAA and our service agreements.
8. Cookies and Analytics
We use cookies and analytics tools (such as Google Analytics) to understand how visitors interact with our website, improve usability, and enhance our marketing.
You can control cookies through your browser settings, though disabling them may affect site functionality.
9. HIPAA Compliance
MedXcure complies with all applicable HIPAA Privacy, Security, and Breach Notification Rules.
We enter into Business Associate Agreements (BAAs) with our healthcare clients to ensure the lawful and secure handling of Protected Health Information (PHI).
All PHI is used solely for purposes authorized by our clients and safeguarded through encryption, access controls, and secure systems.
10. Links to Other Websites
Our Site may contain links to external websites not operated by MedXcure. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
MedXcure, LLC.
Email: sales@medxcure.io
Phone: (512) 823-1604
Website: www.medxcure.io
13. Messaging Terms & Conditions
You agree to receive informational SMS messages from MedXcure, including service updates, appointment reminders, account notifications, and responses to inquiries. Message frequency may vary. Message and data rates may apply.
By providing your phone number on our website or through our forms, you consent to receive text messages from MedXcure.
You may opt out at any time by replying STOP. For help, reply HELP or contact us at sales@medxcure.io.
Consent is not a condition of purchase or service.
14. Messaging Privacy Policy
No mobile information will be shared with any third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.
If you wish to stop receiving text messages, you may opt out at any time by replying STOP or by contacting us at sales@medxcure.io.
